Medical Office Floater- Gastonia

at  Carolina Neurosurgery Spine Associates

We are searching for compassionate and energetic individuals to join our team! We are seeking a Full-Time Medical Office Floater in our Gastonia office. Come play a part in changing the lives of patients every day and work for an organization that has consistently been named one of the area’s Top Workplaces.
Qualified candidates will have 2 years of medical business office experience in a similar capacity and must demonstrate knowledge of medical terminology and insurance. Must have the ability to multi-task in a fast paced environment while ensuring excellent patient care and remain flexible to shifting assignments based on business needs.

Responsibilities will include the following based on the assignment:

• Checks in patients; collects payments and verifies and/or updates insurance. Obtains proper insurance documentation and demographic information.
• Processes new patient paperwork and/or updated paperwork.
• Follows established procedures to prepare for upcoming appointments.
• Explains insurance authorization to patients as necessary.
• Posts payments and balances at the end of each day and prepares daily deposits following established procedures.
• Communicates with insurance companies to obtain pre-certification authorizations for surgeries, imaging studies, procedures, etc.
• Serves as physician’s point of contact for scheduling appointments and procedures.
• Coordinates pre-certification approvals following established procedures.
• Schedules diagnostic testing both inside and outside CNSA (imaging, EMG, ESI, etc.).
• Completes referral forms, faxes notes, and notifies patients.
• Schedules appointments, including follow-ups, recalls, and urgent appointment requests.
• Proofs transcribed dictation for assigned physician.
• Coordinates depositions, record reviews, and expert witness scheduling.
• Manages physician schedule changes and call changes to ensure all parties are notified.
• Answers busy telephones, responds to requests and/or directs to appropriate party.
• Complies with all our processes and HIPAA regulations.
• Applies our values in decision-making and interactions with all individuals.
• Promotes a positive work environment through effective teamwork.
• Other duties as assigned by changing needs, patient flow, or physician request.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of this position. CNSA retains the discretion to add to or change the job responsibilities of any position at any time with or without notice.
Hours:
Monday - Friday: 8:00am – 5:00pm with flexibility based on assignment.

• Checks in patients; collects payments and verifies and/or updates insurance. Obtains proper insurance documentation and demographic information.
• Processes new patient paperwork and/or updated paperwork.
• Follows established procedures to prepare for upcoming appointments.
• Explains insurance authorization to patients as necessary.
• Posts payments and balances at the end of each day and prepares daily deposits following established procedures.
• Communicates with insurance companies to obtain pre-certification authorizations for surgeries, imaging studies, procedures, etc.
• Serves as physician’s point of contact for scheduling appointments and procedures.
• Coordinates pre-certification approvals following established procedures.
• Schedules diagnostic testing both inside and outside CNSA (imaging, EMG, ESI, etc.).
• Completes referral forms, faxes notes, and notifies patients.
• Schedules appointments, including follow-ups, recalls, and urgent appointment requests.
• Proofs transcribed dictation for assigned physician.
• Coordinates depositions, record reviews, and expert witness scheduling.
• Manages physician schedule changes and call changes to ensure all parties are notified.
• Answers busy telephones, responds to requests and/or directs to appropriate party.
• Complies with all our processes and HIPAA regulations.
• Applies our values in decision-making and interactions with all individuals.
• Promotes a positive work environment through effective teamwork.
• Other duties as assigned by changing needs, patient flow, or physician request