Medical Office Receptionist - Float

at  Family Care Center

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.
If you’d like to work for one of the nation’s fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent required.
• 1 year of medical front desk receptionist experience or administrative experience preferred.
• 1 year of customer service experience required.

ESSENTIAL RESPONSIBILITIES:

• Welcomes patients and visitors to the office and directs questions to appropriate staff members.
• Schedules providers appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Collects co-pays and other payments from patients.
• Reconciles cash/check payment receipts generated from the EHR with cash on hand at the end of each shift.
• Collects forms of ID from patients and any other information necessary for their appointment.
• Retrieves patient files, sequences paperwork, adds new patient record forms, and places files in sequence for physician examination or treatment.
• Maintains reception area in a neat and orderly condition.
• Assists patients with insurance papers and billing questions.
• Assists ill or distraught patients as necessary. Telephones taxis or family members when necessary for transportation. Participates in the medical office emergency routine when required. Calls EMS or assists other staff members as needed.