Medical Office Specialist Lead

at  Steward Health Care

Steward Medical Group at Hawthorn Medical Associates is seeking an enthusiastic and dedicated full-time Medical Office Specialist Lead to join our busy Obstetrics and Gynecology department. The successful candidate will play a crucial role in ensuring efficient patient flow and exceptional service delivery.

Key Responsibilities:

• Schedule patient appointments accurately and efficiently, ensuring optimal use of physician schedules.
• Manage referral processes and follow up on patient no-shows to maintain continuity of care.
• Triage incoming calls appropriately while managing a multi-line phone system, demonstrating courteous phone manners.
• Assist with patient check-out processes, ensuring a smooth transition for patients leaving the office.
• Collaborate effectively with fellow employees and providers across all departments to integrate activities and enhance patient care.
• Maintain a positive and cooperative demeanor towards patients, visitors, co-workers, and providers.

Qualifications:

• High School diploma or equivalent required.
• A minimum of 2 years of prior experience as a medical secretary or in a medical office setting preferred.
• Familiarity with electronic medical records (EMR) systems, such as Athena, is a plus.
• Strong understanding of medical terminology is highly desirable.
• Experience working with various insurance companies to obtain prior authorizations, plans, and referral procedures is strongly preferred.

We Offer You:

• Paid time off, including vacation, sick leave, and holidays.
• Comprehensive medical, dental, vision, and other elective insurance options.
• Tuition reimbursement for continued education and professional development.
• 401K plan with company contributions.
• A supportive culture that fosters professional growth and internal advancement opportunities.

Join Our Team:
If you are a motivated individual with a passion for patient care and a desire to work in a dynamic environment, we encourage you to apply for the Medical Office Specialist Lead position at Hawthorn Medical Associates. Together, we can continue to provide exceptional healthcare for our community.
Hawthorn Medical Associates is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Us:
Hawthorn Medical Associates, an affiliate of Steward Health Care, has been a cornerstone of healthcare in the Greater New Bedford area since 1970. As the largest multi-specialty group practice in the region, we pride ourselves on providing high-quality, comprehensive medical care to over 138,000 patients annually. Our state-of-the-art facilities and dedicated team of physicians and support staff ensure that we deliver exceptional service in a collaborative environment.
For more information, visit steward.org
Location: Steward Medical Group · 1107.68424 Hawthorn OB
Schedule: Full Time, Day Shift, M-

• Schedule patient appointments accurately and efficiently, ensuring optimal use of physician schedules.
• Manage referral processes and follow up on patient no-shows to maintain continuity of care.
• Triage incoming calls appropriately while managing a multi-line phone system, demonstrating courteous phone manners.
• Assist with patient check-out processes, ensuring a smooth transition for patients leaving the office.
• Collaborate effectively with fellow employees and providers across all departments to integrate activities and enhance patient care.
• Maintain a positive and cooperative demeanor towards patients, visitors, co-workers, and providers