Medical Office Specialist, Valley Cardio Shared

at  DHR Health

POSITION SUMMARY:

This Medical Office Specialist is responsible for the professional and efficient managing of visitors, patients, phone calls and messages, as well as a variety of clerical duties that support clinic services, information, and the operations and presentation of a professional physician’s office.

POSITION EDUCATION/ QUALIFICATIONS :

• High School/GED preferred
• MOS Certification preferred
• Excellent customer service skills
• Computer skills required, with good working knowledge of Microsoft office suite products
• Good written and verbal communication skills required
• Bilingual – English/Spanish required

JOB KNOWLEDGE/EXPERIENCE :

• Minimum of 2 years as a receptionist in a medical office is preferred
• Previous experience in a high traffic medical office setting is preferred
• Previous experience with EMR, preferredCritical thinking skills and the ability to deal with difficult people, required

POSITION RESPONSIBILITIES:

• Greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times.
• Answers and routes all incoming calls to the front desk and handle promptly.
• Respect and maintain privacy and dignity of patients; assure confidentiality at all times.
• Provides excellent customer service
• Route faxes that come into the fax server to the appropriate account in the EMR
• Schedule, reschedule, confirm, or cancel patient appointments as needed
• Request medical records from referring MD’s as needed
• Call patients who were “no shows” or who cancelled their appointments to reschedule
• Use missed appointment process to alert patients who were not able to make their appointments to schedule missed appointments.
• Provide efficient and professional telephone services; transfer calls, page staff and take messages according to established protocols.
• Validates demographic and insurance information on returning patients
• Registers new patients into the computer system gathering all demographic, photo ID, and copies insurance card information
• Other copying, filing, scanning and faxing duties
• Determine the financial status of patients and their eligibility for services; assist patients in accurately completing appropriate forms, and refer to Billing Department or Financial Counselor as necessary
• Collect co pay amounts from patients upon check in, whether in check, cash or credit card authorizations according to protocols;
• Prepare and balance daily cash drawer and submit all forms and payments to the Billing Department
• Prepare deposit for review and deposit in the bank by the manager
• Posting of payments and charges as needed into the computer system
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• Flexibility to work different work schedules and locations as needed by the practice

• Insurance verification/authorization for patient visits as needed
• Sort incoming mail as needed
• Prepare and maintain monthly reports as needed for manager
• Secure the building at the close of each working day; turn off or unplug appliances and machines according to protocols and lock all entrances
• Assure the readiness of the reception area for each working day; open the building at the designated time and have all front desk activities fully operational at the start of business hours
• Turn phones over to and from the night call service
• Training of new employees as needed
• Other duties as assigned
  LINES OF RESPONSIBILITY :(CHAIN-OF-COMMAND)1. Clinic Manager 2. Director of DHR Health Clinics 3. Chief Ambulatory Officer