Medical Receptionist / Administrator

at  Broseley Medical Practice

Reports to: Practice Manager Job summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Undertake a variety of administrative duties to assist in the smooth running of the practice. Job responsibilities: Receptionist Answering the telephone in a courteous and professional manner Booking appointments (with appropriate healthcare professional) by telephone and face to face.
Book home visit requests Dealing with enquiries and completing tasks on time. Process patients change of address or details computer data and medical records. Recording prescriptions in the chemist log book and ensuring they have signed for them when they are collected. Pulling/filing notes as required and update as necessary.
Fax and photocopy as requested. Report any significant events or complaints to the Practice Manager or a partner immediately. Ensure waiting room, public toilets and hallways are tidy and safe by checking before, during and at the end of each am and pm session. Ensure posters and leaflets are up to date and tidy.
If you are opening up in a morning you must follow the safety procedure and ensure all clinical rooms are fully stocked with paper and prescriptions. If you are closing at night you must follow the safety procedure and also ensure no prescriptions are left in printers and all pcs, monitors, printers, photocopiers, heaters, lights and any other electrical equipment are switched off. To have a thorough knowledge of all practice procedures. To work in accordance of written protocols.
Any other duties that you may be asked to perform from time to time. Administrator To process all repeat medication request. To liaise with patients and chemists regarding medication queries and request. To ensure repeat medication is issued in line with the protocols that are already in place.
Scan patient-related documents onto their medical record using read codes agreed by the clinical team Forward documents to the doctor or nurse who initiated the referral or who is most appropriate to receive the information. Scan all internal paper documents onto the relevant patients records and then store the documents in line with the practices procedures. Provide administrative support to members of the team ensuring appropriate practices records are kept up to date. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & safety: The post holder will assist in promoting and maintaining their own and others health, safety & security as defined in the practice health & safety policy, the practice health & safety manual and the practice infection control policy and published procedures, this will include.
Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that managers those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way free from hazards. Actively reporting of health and safety hazards and infection hazards immediately to the practice manager or a partner.
Keeping own work areas and general patient areas clean, tidy and safe. Reporting potential risks identified Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources.
Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution of the implementation of services: The post holder will: Apply practice, policies standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriat

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