Medical Receptionist/Administrator

at  Ivy Medical Group

To provide a high level of Reception and administrative services to patients, doctors, nurses and other members of the practice team, ensuring all processes are carried out to practice standard and policy. Our practice is a friendly, interesting and rewarding place to work giving a high level of care to our patients. Shifts available are included below. Benefits include, paid annual leave and bank holidays, access to join the NHS pension scheme, Blue Light card membership for many retail discounts, on site parking.

Experience:

• Customer service: 3 years (required

RECEPTION DUTIES

To carry out admin duties as per practice procedure but to also use own initiative to ensure processes are smooth running and effective in the following areas:

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Process appointment requests for today/future appointments from patients by telephone and in person.
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions/pathology requests to patient and checking names and address.
• Deal with visits/requests
• Be able to cover all reception positions as necessary

GENERAL RESPONSIBILITIES FOR ALL STAFF

The post-holder is expected to:

• Adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies.
• To work in accordance of written protocols.
• Attend mandatory training as identified by the practice.
• Provide information for a DBS check, and inform the practice of any incident that may change the DBS status

SHIFTS REQUIRED ARE A WEDNESDAY AND FRIDAY AFTERNOON BUT ARE FLEXIBLE FOR THE RIGHT CANDIDATE AND CAN BE DISCUSSED. - NOTE THAT THIS IS A PART TIME ROLE. SHIFTS ARE 0800-1300 AND 1300-1830 MONDAY TO FRIDAY.

Job Types: Part-time, Permanent
Pay: From £11.44 per hour
Expected hours: 10 – 15 per week

Benefits:

• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 3 years (required)

Work Location: In perso