Medical Receptionist/Administrator

at  Surrey Heath Community Providers

MEDICAL RECEPTIONIST

Due to the expansion of our reception and administration team. We are looking for a receptionist/administrator to join our well-established Practice in Camberley. We are a friendly Practice, serving a diverse community of approx. 9k patient list. With a multi-disciplinary team comprising of GP’s, Nurses, Advanced Nurse Practitioners, Healthcare Assistant, Pharmacists & Pharmacy Technician.
The role will require you to contribute to the smooth running of a busy patient-facing and back-office operation where you will be provided with an interesting, variety of work.
Previous experience working as part of a team, with members of the public and to be able to work at pace under pressure is essential for this role. Full training will be provided.
The hours required for this role are 33 hours on a 2 week working pattern;
Week 1 - 15hrs
· Monday 13:00pm to 18:00pm
· Wednesday 13:30pm - 18:30pm
· Friday 13:00pm to 18:00pm
Week 2 15hrs + 2 late evenings (18.30-8pm £12.60) totalling 18hrs
· Monday 13:00pm to 18:00pm
· Wednesday 13:30pm - 18:30pm
· Friday 13:00pm to 18:00pm
There will also be a requirement of Saturday working on a rota basis, this will be paid at an enhanced rate (we are open 1 in 7 Saturdays).

The following are the core responsibilities of the Receptionist/Administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
· Processing new patient registration paperwork
· Effective use of the appointment system and signposting patients to the relevant individual/s
· Process personal, telephone and e-requests for appointments
· Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
· Initiating contact with and responding to, requests from patients, team members and external agencies
· Appropriately entering data into the patient record when necessary
· As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
· General administration duties e.g., photocopying
· Manage all queries as necessary in an efficient manner
· Maintain a clean, tidy, effective working area at all times
· Monitor and maintain the reception area and notice boards
· Support all clinical staff with general tasks as requested
· Complete opening and closing procedures in accordance with the rota