Medical Receptionist- after hours

at  Sweetgrass Pediatrics

Description:
Serves the patient population as their first point of contact with the practice. The medical receptionist performs check in and check out procedures, schedules appointments, verifies insurance and updates patients’ accounts with correct demographic information. Performs a variety of duties in accordance with federal, state and local regulations along with established priorities and procedures of the practice.

INTERPERSONAL SKILLS:

Communicates professionally and appropriately at all times.
Builds strong working relationships with co-workers and other staff while recognizing individual talents and perspectives.
Identifies, analyzes and solves problems.

QUALIFICATIONS

• High school diploma or equivalent.
• Prior medical practice experience preferred.
• Knowledge and prior experience with insurance verification and patient accounts preferred.
• Working knowledge of computer applications. Prior experience with EMR preferred.
• Ability to speak, read and write effectively.
• Demonstrates proper telephone etiquette
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

PHYSICAL REQUIREMENTS

• Good visual acuity and ability to verbally communicate.
• Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 25 pounds.
  DIRECT REPORTS - Non

JOB TASKS:

Welcomes and greets all patients and visitors, in person or over the phones
Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Responds to patients’, prospective patients, and visitor inquiries in a courteous manner; provide medical records, shot records and other documents as requested.
Scans pertinent information into the patient’s electronic medical records.
Verifies patient insurance coverage during check-in.
Collects insurance co-pays and/or charges for services from “self-pay” patients.
Schedules patient appointments.
Maintains the reception and lobby area in a clean and orderly manner.
Attend staff meetings as required.
Organizes, plans, and manages time effectively.
Meets position requirements and performs essential functions.
Completes all mandatory training as required.
Performs other duties as assigned.

ACCOUNTABILITY AND PRODUCTIVITY:

Accepts responsibility for decisions and actions.
Utilizes appropriate resources to effectively and successfully execute responsibilities.
Adheres to regulatory and company policies and procedures.
Requirements: