Medical Receptionist

at  ARC Health Partners

MEDICAL RECEPTIONIST JOB SUMMARY:

As a Medical Receptionist and Clinical Support, you play a central role in the smooth operation of our medical practice. You are the initial point of contact for patients, ensuring a welcoming and organized reception experience. Additionally, you provide vital support to our clinical team by assisting with patient preparation and administrative tasks, contributing to the efficient delivery of healthcare services.

EDUCATION:

• High school diploma or equivalent is required.
• Bachelor’s degree from an accredited institution preferred.
• Completion of a medical receptionist program is preferred.

EXPERIENCE:

• 1 year of experience in a medical receptionist role, including administrative responsibilities preferred.
• Basic understanding of clinical procedures and support tasks.

PHYSICAL REQUIREMENTS:

• Manual dexterity to operate office equipment.
• May require long periods of sitting and standing.
• Must have normal or corrected vision and be able to clearly communicate verbally by phone or in person.
• Good communication skills and emotional resilience to provide support to patients facing mental health challenges.

• Perform front desk / reception duties, including check-in /check-out, answering phone calls, scheduling appointments, collecting copays and other payments, performing intake duties as needed and handling all documents and medical records in a confidential manner and in compliance with HIPAA and other applicable laws and regulations.
• Be willing to travel/float to multiple locations as assigned by management, when needed.
• Obtaining and recording accurate patient information, including demographic and insurance information.
• Copying, faxing, and scanning documents
• Obtaining and recording of patient consents and related documents.
• Perform clinical support duties as assigned, including contacting insurance companies for authorizations, completing documents, and assisting in writing patient letters.
• Interacting in an appropriate manner with internal staff and providers.
• Interacting in an appropriate manner with external clients – both patients and non-patients.
• Assisting in setting up and managing electronic and/or paper filing systems.
• Maintaining a professional demeanor and high level of service, always, with Company’s patients, employees, contractors, and business contacts.
• Assisting with various treatment modalities and procedures as applicable/appropriate, including assisting physician during initial TMS treatments and administering ongoing TMS treatment sessions independently; assisting in setting up patients and coordinating with providers for QB Testing.
• Following treatment protocol(s) as instructed, including reporting treatment progress.
• Providing a safe and therapeutic environment for patient care.
• Maintaining a high degree of accuracy regarding all details.
• Assuming other responsibilities as assigned.
  Requirements: