Medical Receptionist

at  Homewell Practice

Brief Job Description The post holder will undertake a variety of reception and administrative duties to assist in the smooth running of the practice. You will have a positive and friendly image towards patients and other visitors, either in person or via the telephone. The post holder will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will facilitate communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Duties include, but are not limited to Answering calls from patients and healthcare agencies Patient administration including, registrations, deductions, change of address Processing of patient information from secondary care and other healthcare agencies Completion of various administrative tasks as directed by clinicians and leadership team Arriving patients and visitors into the building in a safe and polite way Experience Experience of customer service in a healthcare setting or other busy customer service roles Good experience of working in a team Solid previous office experience and administration experience Excellent IT skills Experience of IT within a medical environment Experience of General Practice Skills Good communication skills (both written and oral) Good telephone manner and keyboard skills The ability to listen and follow instruction Problem solving Medical terminology (desirable) Interpersonal skills Ability to lead and engage with others Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales Used to working under pressure and to tight deadlines Adaptable to quick changes Confident, organised and able to make decisions quickl

Please refer the Job description for details