Medical Receptionist

at  IMED

Are you ready to be the heartbeat of our patient experience? At I-MED, we’re seeking passionate individuals to play a pivotal role in ensuring seamless healthcare journeys for our patients. If you thrive on making a positive impact and enjoy both in-person interactions and phone support, this position is tailor-made for you.
Join our vibrant close-knit team at Gympie as a Medical Receptionist on a permanent part time basis, working rotating shifts between 8am and 5pm, 3 days a week.

ABOUT US:

I-MED Radiology Network’s team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology, our innovative systems, and our imaging and diagnosis.
Life at I-MED Radiology
 Competitive remuneration corresponding with experience
欄 Comprehensive induction training and ongoing development
 Opportunity for career growth and professional progression
‍ To be part of a fun & dedicated team that celebrates wins and successes
喙 Commitment to your health and well-being, including access to employee assistance program

QUALIFICATIONS AND SKILLS:

• Excellent communication skills (both verbal and written).
• Proficiency in using phone systems and basic computer applications.
• Ability to multitask effectively in a fast-paced environment.
• Prior experience in medical reception is advantageous but not essential.
• Empathy and patience when dealing with patients.
• Strong organizational and customer service skills
• Flexibility to adapt to changing priorities.
  Diversity and Inclusion
  Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.
  If this role stands out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless as you may just bring something to I-MED that we are looking for.
  Next Steps…
  If you are interested in the opportunity, please click apply and submit your updated CV – Please note due to the volume of applications, only successful candidates will be contacted and invited to an initial call with our Talent Acquisition team.
  Join our team and be part of something meaningful

ROLE OVERVIEW:

As a Medical Receptionist you’ll be the friendly face at our clinic reception desk and the voice on the other end of the phone. Your responsibilities will include:

MEDICAL RECEPTIONIST DUTIES:

• Greet patients warmly and create a welcoming atmosphere.
• Efficiently manage appointment bookings, cancellations, and rescheduling.
• Handle patient inquiries, ensuring accurate information is provided.
• Maintain organized patient records and assist with administrative tasks.
• Collaborate with our clinical team to ensure smooth clinic operations.
• Answer incoming calls promptly and professionally and assist patients with general inquiries, appointments, and follow-ups
• Document call details accurately in our system.