MEDICAL RECEPTIONIST - IRONWOOD CLINIC

at  Aspirus

THESE ARE THE ASPIRUS CORE VALUES; AND WE ARE LOOKING FOR THE BEST AROUND TO JOIN US AS WE DEMONSTRATE THOSE VALUES EVERY. SINGLE. DAY.

Aspirus Ironwood Hospital in Ironwood, MI is seeking a MEDICAL RECEPTIONIST to join our team!

Duties Include:

• Provides leadership and direction to the reception team.
• Responsible to complete staff schedule and time keeping in a timely fashion. Adjusts staffing appropriately based on clinic needs, volumes and staff requests.
• Provides instruction to staff regarding software changes, operational processes and EMR usage.
• Assists in providing direction, coaching and delegation of tasks to patient access team staff.
• Assesses performance of other receptionists, assesses quality of service, and plans performance improvement activities.
• Greets, registers and assists patients in a professional manner.
• Efficiently schedules patient appointments according to established parameters as defined by office policy and procedure.
• Obtains and maintains complete and accurate registration records.
• Answers all phone calls, providing routine information to callers and transfers calls to appropriate individual in a courteous and professional manner.

HOURS: This position is Full Time; 1.0 FTE or 80 hours per pay period

EXPERIENCE/QUALIFICATIONS

• Ability to work collaboratively and effectively with patients, employees and the public.
• Ability to establish priorities and coordinate work activities
• Excellent written and oral communication skills with a high degree of professionalism.
• Ability to anticipate, and willingly accept, the need for change.
• Ability to work independently, with minimal supervision, under pressure, with time constraints.
• Ability to maintain confidentiality

Duties Include:

• Provides leadership and direction to the reception team.
• Responsible to complete staff schedule and time keeping in a timely fashion. Adjusts staffing appropriately based on clinic needs, volumes and staff requests.
• Provides instruction to staff regarding software changes, operational processes and EMR usage.
• Assists in providing direction, coaching and delegation of tasks to patient access team staff.
• Assesses performance of other receptionists, assesses quality of service, and plans performance improvement activities.
• Greets, registers and assists patients in a professional manner.
• Efficiently schedules patient appointments according to established parameters as defined by office policy and procedure.
• Obtains and maintains complete and accurate registration records.
• Answers all phone calls, providing routine information to callers and transfers calls to appropriate individual in a courteous and professional manner