Medical Receptionist

at  Mersey and West Lancashire Teaching Hospitals NHS Trust

Part-time: 30 hours per week.
Monday – Sunday shifts, 7am-3pm and 2pm-10pm over four days per week on a seven day rota.
The position is to work as a medical receptionist within the Urgent Treatment Centre, Millennium Centre, St Helens.
The hours of work are 30 hours per week over seven days which would include weekends, evenings and bank holidays to accommodate the opening hours of the Urgent Treatment Centre reception area.
Interview date: 22nd November 2024
The post holder is responsible for ensuring the smooth and efficient management of the reception function, including high quality customer care, IT and administrative services, by:
Providing a welcoming first point of contact for all visitors, including registering patients, making follow-up appointments, updating/filing/storing and retrieving clinical and personal records
Assisting patients to obtain the advice, information and/or treatment they require by telephone or face to face; collecting prescription fees (cash/cheques) daily.
Providing a comprehensive and confidential administrative and secretarial service to the Minor Injuries Unit/Walk-in Centre and the 1st Floor Clinic Suite services.
Inputting data electronically on a daily basis to provide activity information for reports.
Collecting manual data to support analysis of activity within the WIC
Distributing questionnaires relating to approved research projects to visitors to the Centre and collecting/posting on responses.
All Medical Receptionists are Nominated Fire Wardens, responsible for alerting the Fire Brigade in the event of an Incident, and facilitating the safe and speedy evacuation of the building.
Train and support new reception staff, Bank reception staff, and nursing cadets in respect of general IT, administrative duties, policies and procedures.
Provide basic technical support to clinical staff and IT software and hardware issues, occasionally generating GP letters for nursing staff.
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Registering patients as they arrive at the Urgent Treatment Centre making sure that all demographics are up to date.
Deal with stakeholder request.
Answer telephones and deal with enquiries.
Inputting clinical data.
Filing, scanning, photocopying.
Maintain and update manual and electronic filing systems containing patient information for analysis, audit etc.
Assist the Co-ordinator in operation tasks on a daily basis to include rota planning and covering of shifts by reception staff.
Assist the Centre secretary in day to day operational tasks including procurement of goods, and Medical Receptionist / April 2023
raising of invoices for the release of medical notes.
Report building maintenance faults to appropriate contact to maintain the facilities in good working order.
Provide / receive sensitive information to / from solicitors, Police and other agencies in relation to legal claims.
Facilitate procedure for clinicians to make statements for use in court and recovering fees.
Offer admin support for staff and management across St Helens UTC
Obtain and provide personal and sensitive information, requiring tact and diplomacy where there are barriers to understanding