Medical Receptionist

at  PrimaryCareCareers

ABOUT THE CANDIDATE

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

ABOUT US

At Palmerston Road Surgery, we have just under 5,000 registered patients. We have 3 GPs (2 partners, 1 salaried GP), 2 nurses and a busy and vibrant reception team.
Why work for us? We are a small practice with an exceptional reputation for quality patient care. We have been working through a transition period and are excited about the future of the surgery - what a time to join!

We also offer:

• NHS Pension Scheme which is a defined benefits scheme - 21% employer contribution.
• Proper Pay - Living Wage Foundation Accredited.
• Eye-care vouchers.
• Annual Leave: 33 days FTE (inclusive of public holidays).
• Company sick pay.
• Training, skills development, & progression opportunities.

Palmerston Road Surgery is seeking an experienced and capable medical receptionist, on a full time basis for 37.5 hours per week, playing a pivotal role in the experience of patients at our practice, helping them access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.
• Supporting the team from time to time with referrals.
• Read-coding documents on the clinical system.

Please see attached for further information.