Medical Receptionist

at  Woodbury Surgery

Receive, welcome and assist patients and visitors Communicate effectively with patients, staff, visitors and other agencies both face to face and via telephone. Make appointments and operate the appointments systems accurately Ensure the appointment system is run efficiently by monitoring the flow of patients to and from the consulting room and updating patients if clinicians are running behind schedule. Understand the booking of routine and urgent appointments. Process and distribute incoming and outgoing mail Accept registration forms from prospective patients ensuring adherence to practice policies Explain Practice arrangements to newly registering patients Update accurately patients records to reflect changes of address etc.
Manage the practices mailboxes (internal and external) Process and record information in accordance with Practice protocols Provide administrative assistance as required Handle specimens as per practice protocol Receive and open deliveries Order Stationery Keep reception area clean and tidy Maintain waiting room information and design campaign displays (leaflets, posters and TV screens) Attend Practice meetings and staff training as required Provide assistance to the management team Responsibilities will be reviewed periodically in line with changing circumstances. Duties and responsibilities may be varied as required by the Partners and Practice Manager, in consultation with the post holder, in order to maintain a high standard, efficient reception/ administration service

Please refer the Job description for details