Medical Receptionist

at  Yoland Specialist Polyclinic

COMPANY DESCRIPTION:

Yoland Specialist Polyclinic in Dubai offers a blend of excellence in healthcare with personalized service, focusing on beauty, dermatology, laser treatments, dental treatment, and dental cosmetics. The facility provides comprehensive care with a patient-centered approach.

REQUIREMENTS:

• Female Arabic
• Previous experience in a clinic or Hospital setting is required.
• Strong knowledge of cosmetic dermatology, skin procedures, and dental services.
• Customer service-oriented with a professional demeanor.
• Excellent communication and persuasion skills.
• Ability to manage multiple calls and inquiries in a professional and efficient manner.
• Ability to book appointment and manage the schedule.
• Experience with CRM systems is a plus.
• Ability to work under pressure and meet sales targets.

ROLE DESCRIPTION:

This is a full-time on-site role for a Medical Receptionist at Yoland Specialist Polyclinic in Dubai. The role involves coordinating sales activities, providing excellent customer service, managing communication with patients, and overseeing sales operations on a daily basis.

JOB RESPONSIBILITIES:

• Greet and assist patients with registration and appointment scheduling.
• Handle phone calls, emails, and patient inquiries professionally.
• Manage check-ins, check-outs, and maintain accurate patient records.
• Process payments, issue invoices, and assist with insurance approvals.
• Coordinate with medical staff to ensure smooth clinic operations.
• Uphold confidentiality and clinic policies in all interactions.
• Build and maintain positive relationships with clients to ensure long-term customer satisfaction.
• Conduct inbound inquiries and provide details to the customers & attend outbound calls to prospective and existing clients to promote cosmetic dermatology, skin, and dental procedures.