Medical Referral Administrator

at  French Consulting

JOB OVERVIEW

Looking for administrative support for a Military Treatment Facility (MTF) staff and beneficiaries. The personnel shall ensure patient flow is optimized by assisting patients at the Referral Management Center (RMC) to process their referrals to specialty care and make their appointments including computerized appointment booking and appointment validation. The contractor shall maintain or assist with various health record storage and retrieval systems.

QUALIFICATIONS

• English Language Requirement: Read, understand, speak, and write English. Reading, understanding, speaking, and writing German and/or Dutch are desirable, but not required.
• Expertise: Knowledgeable in general medical ethics, health records administration, telephone etiquette, office management methods, excellent communications and customer service skills, solid organizational background, and computer operations including Microsoft Windows and Microsoft Office applications, for the creation of meeting slides and deliverables. Personnel must understand the importance of deadlines.
• Education and Training: High School diploma or General Educational Development (GED) equivalency. Completion of the Administrative Assistant program.
• Completion of training in Microsoft Windows and Excel.
• Completed and maintained Basic Life Support Training.
• Knowledge of Medical Terminology.

FRENCH CONSULTING IS PROUD TO BE AN EQUAL OPPORTUNITY WORKPLACE AND IS AN AFFIRMATIVE ACTION EMPLOYER. WE ARE COMMITTED TO EQUAL EMPLOYMENT OPPORTUNITY REGARDLESS OF RACE, COLOR, ANCESTRY, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, AGE, CITIZENSHIP, MARITAL STATUS, DISABILITY, GENDER IDENTITY, OR VETERAN STATUS. WE ALSO CONSIDER QUALIFIED APPLICANTS REGARDLESS OF CRIMINAL HISTORIES, CONSISTENT WITH LEGAL REQUIREMENTS.

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• Coordinates referral management functions and ensures team members receive information in a timely and efficient manner to facilitate continuity of patient care.
• Coordinates specialty care referrals in MTF or Host Nation (HN) according to Access to Care Standards within 72 hours.
• Reviews specialty care referrals for appropriateness of medical facility, covered benefits, and administrative completeness.
• Makes specialty care appointments in MTF or HN.
• Assists in providing patients specialty care referral information/instructions.
• Serves as a functional expert in the area of health benefits.
• Maintains and tracks referral records.
• Participates with team members in providing, assessing, and improving various customer services/relations.
• Assists in the management of all forms of communication between beneficiaries, team members, internal staff and providers, network and outside providers, and ancillary health care workers.
• Orients new personnel to the RMC team.
• Prepares and submits administrative reports.