Medical Risk Assessment - Customer Service Advisor

at  Charles Taylor

MEDICAL RISK ASSESSMENT - CUSTOMER SERVICE ADVISOR

£25,000 - £29,562 per annum (DOE)
Christchurch / Hybrid (Hybrid work available after 6-month probation period has been passed)

FULL TRAINING PROVIDED.

* We are dedicated to investing in your training and career development, and we are seeking committed Customer Service Advisors to join our experienced team of Travel Claims Handlers*
Charles Taylor is an agile, growing business where every employee can make a significant impact to our customers lives. At Charles Taylor, we truly believe that the key to our growth and success is our people. We care about hiring, developing, and rewarding talented individuals; after all it is our people who make us who we are!
As a Medical Risk Assessor, you will be responsible for taking inbound calls from customers who are needing to declare their pre-existing medical conditions in line with the terms and conditions of their travel insurance policy.
This position offers an excellent opportunity to learn the business from the ground up. It serves as a valuable stepping stone for eventually transitioning to our travel claims team.

REQUIREMENTS OF THE CUSTOMER SERVICE ADVISOR

• A high level of competency in using computers is a prerequisite
• Customer service experience – helpful but not essential
• Be able to work under pressure
• Be able to record data accurately and efficiently
• Ability to navigate bespoke computer systems
• Excellent communication and interpersonal skills to effectively interact with our customers
• Natural empathy and a flair for making a difference to our travel customers

RESPONSIBILITIES OF THE CUSTOMER SERVICE ADVISOR

• Conducting comprehensive medical risk assessments using an automated system, to evaluate the level of medical cover we can provide
• Maintaining accurate and detailed documentation of assessments and findings
• Maintaining customer confidentiality
• Ensuring that our company values are upheld

We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:

• Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
• Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this