Medical Scheduler

at  Steward Health Care

Position Purpose: The Scheduling Specialist provides scheduling support for a multi-faceted clinical office to ensure a smooth scheduling function in the Central Scheduling Department with excellent patient relations, interprets operating policies, while exercising independent judgment in resolution of clerical problems.

• Answer incoming phone lines to schedule appointments for provider offices.
• Assist patients with rescheduling tests as needed.
• Research previous reports as needed (rotated weekly).
• Obtains missing orders from provider office as needed (rotated weekly).
• Prepares encounters for the next workday.
• Assists radiology technicians with add-ons as needed onto the schedule.
• Checks orders for the following business day to ensure accuracy.
• Call’s mammography patients when additional testing is needed.
• Educates patient on required preparation before their scheduled test.
• Informs provider office if authorization requires a peer-to-peer approval with the payer.
• Places outbound phone calls to patients to confirm their appointments in coordination with the confirmation specialist.
• Call’s patients that have NO SHOWED and offers to reschedule their appointment.
• Document’s information in the EMR.
• Handles patient, provider, and staff requests within the appropriate scope of practice.
• Performs other duties as assigned.

EDUCATION:

• A High School diploma or graduation equivalency degree (GED) required

YEARS OF EXPERIENCE:

• experience working in a healthcare environment is required
• Experience in a medical office preferred

SPECIALIZED KNOWLEDGE:

• Must have knowledge of medical terminology and anatomy and experience with office procedures and in business/administrative processes and procedures with strong computer skills.
  Location: Steward Medical Group · 1185.72410 Managed Care
  Schedule: Full Time, Day Shift, Full Tim

• Answer incoming phone lines to schedule appointments for provider offices.
• Assist patients with rescheduling tests as needed.
• Research previous reports as needed (rotated weekly).
• Obtains missing orders from provider office as needed (rotated weekly).
• Prepares encounters for the next workday.
• Assists radiology technicians with add-ons as needed onto the schedule.
• Checks orders for the following business day to ensure accuracy.
• Call’s mammography patients when additional testing is needed.
• Educates patient on required preparation before their scheduled test.
• Informs provider office if authorization requires a peer-to-peer approval with the payer.
• Places outbound phone calls to patients to confirm their appointments in coordination with the confirmation specialist.
• Call’s patients that have NO SHOWED and offers to reschedule their appointment.
• Document’s information in the EMR.
• Handles patient, provider, and staff requests within the appropriate scope of practice.
• Performs other duties as assigned