Medical Secretary and Clinical Administrator

at  Connaught Square Practice

Promote and formulate systems to ensure efficiencies in work place are in keeping with NHS standards and adhered to Provide information and administrative support to all clinicians Ensure call and recall system operate effectively to evidence performance. To work closely with the full Practice Team to coordinate follow-up appointments, flag up frequent users or non-engaging patients Lead in ensuring effective use of IT to support patient care within the Practice Stay up to date with all referral pathways / referral criteria and ensure that up-to-date information is available to referrers as well as patients, including on the practice website Identify developments which could be of benefit and make recommendations to the Practice Manager Lead on the introduction and proactive management of any new processes and initiatives Provide support to practice staff in correctly identifying and targeting patients for assessment and treatment Assist the Practice Manager in conducting incentive scheme audits and public health initiatives Supervise and oversee the administrative side of the referrals process for all care pathways (referrals in and referrals out for treatment or assessment) Ensure effective systems are in place for the smooth day-to-day running of the practice and good organisation of care across the interface between clinical services and patient administration Monitor practice systems to ensure optimal delivery of patient services Liaise with the Practice Manager with any complaints, feedback or breakdown in servic

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