Medical Secretary

at  Arcare

POSITION SUMMARY

The Medical Secretary works as part of the medical office team performing those clerical duties necessary to prepare patients for a visit, to arrange for payment, and to make reappointments when necessary. Duties include telephone answering, making appointments, preparing medical charts, gathering third-party payment information, recording charges, and collecting fees, and other duties as may be assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Enthusiastic - Ability to bring energy to the performance of a task.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Reliability - The trait of being dependable and trustworthy.
• Tactful - Ability to show consideration for and maintain good relations with others.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Safety Awareness - Ability to identify and correct conditions that affect employee safety.

SKILLS & ABILITIES

Education: High School Diploma or General Education Degree (GED)
Experience: No prior experience necessary
Computer Skills: Use of electronic medical record and other information technology will be required.
Certificates & Licenses: N/A

OTHER REQUIREMENTS

The ability to relate with effectiveness to the public, the patient, and the health care providers of the health center; The ability to effectively perform several duties of the medical office, the ability to organize and achieve goals in a hectic setting, the ability to perform basic mathematical functions consistently and correctly

• Schedule and confirm patient diagnostic appointments and medical consultations.
• Answer telephones, and direct calls to appropriate staff.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Interview patients to complete documents and forms such as intake and insurance forms.
• Operate office equipment such as copy machines, fax machines, voice mail messaging systems, and use word processing and other software applications to prepare reports or letters.
• Transmit correspondence and medical records by mail, e-mail, or fax.
• Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
• Arrange hospital admissions for patients.
• Complete insurance and other claim forms.
• Ensures patient confidentiality, and provides patients with needed information.
• Observes patients in waiting room and reports any apparent illness or distress to clinical staff.
• Participates in clinic in-services and meetings.
• Establishes that each patient is advised of the Sliding Fee Scale and makes adjustments accordingly. Updates patient income and demographics every annually, or sooner, if necessary.
• Collects and receives patient fees, and collects and maintains patient registration and utilization data for the UDS reports. Maintains petty cash drawer for clinic.
• Mail/Fax lab reports to other physicians’ offices, copies medical records, and places lab and x-ray reports in charts in a timely manner.
• Performs necessary duties on computer system in clinic office. Performs any other duties assigned by the supervisor.
• Participates in the organization’s Quality Improvement activities and assist in any role deemed necessary for providing primary health care.
• Provide patient-centered service that is culturally and linguistically appropriate
• Assist in coordinating seamless transitions of patient care across multiple care setting by using the combined expertise of care team members.
• Employ active listening techniques during interaction with patients, families, and team members
• Utilize quality data to identify process changes that will improve individual patient and population management
• Use health information systems efficiently to manage and improve services at the individual and system levels and ensure that delivery of timely and accurate information
• Participate in care team huddles to prepare and coordinate patient care activities
• Other duties as may be assigned
• Travel to fill in at other locations is required.