Medical Secretary - Cowes Medical Centre

at  One Wight Health Ltd

To be responsible for the administration of patient referral processing, ensuring that all elements are dealt with in accordance with timescales, and that nothing is missed, such as rejected referrals or patients failing to book an appointment. Chase and or expedite documentation to help ensure a safe and responsive service for our patients. Support on submissions to the Medical Examiner and the Coroner. Submit notices of infection diseases.
Respond to enquiries and liaise with patients, carers, secretaries, NHS administrators, other healthcare providers, doctors, consultants etc building and maintaining good working relationships. Copy typing and drafting of letters from tasks for clinicians as required, taking care the document is accurate, checked for spelling and grammar and the content flows and is structured appropriately. Ensure the document is sent to the appropriate recipient. Work as a team to ensure the smooth running of the secretarial support.
Ensure patient information is always kept secure and confidential at all times. Maintain accurate Patient records promptly and quickly - entering data in accordance with reporting requirements. Support developing and installing letter templates. Arrange ambulance or hospital car transport for patients as per the protocol and liaise with the patient or their carer on this.
Expedite appointments/tests as required. Check emails, workflow documents and tasks, and deal with them appropriately. Establish and maintain filing and administrative systems for non-patient related information. Provide meeting administration and minute taking.
Escalate any problems to your line manager or the business manager. Provide cover for members of the secretarial team during periods of sickness and annual leave. To support the wider team, you may be asked to carry out any other duties as may reasonably be requested

Please refer the Job description for details