Medical Secretary (ENT/Hearing Clinic)

at  WS Audiology Americas

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.
We are searching for a Medical Receptionist/Medical Secretary to support our HearCANADA Ottawa team at our Vanier HearCANADA/ENT office! This role is full-time and hours can fluctuate based on ENT hours but will typically range from 30-37.5 per week Monday to Friday. This role is part of the HearCANADA team but will support the ENT (Ear Nose and Throat) Specialists connected to our office and as such, is a Medical Receptionist/Medical Secretary position.

• Answering high volume client calls
• Scheduling appointments and balancing schedules for the ENT office
• Collaborating with HearCANADA clinic staff for hearing-related referrals
• Checking in clients for appointments and validating information
• Maintaining physical and electronic medical records including filing
• Scanning and faxing documents
• Processing payments and third-party billing
• Delivering exceptional service to patients