Medical Secretary

at  Mersey and West Lancashire Teaching Hospitals NHS Trust

Please note, there are full time and part time positions available for this post.
Due to the recent theatre expansion at Whiston Hospital, we are looking to expand the Medical Secretary team at Whiston and St Helens hospital sites.
The Community & Clinical Support Services Division at Whiston and St Helens Hospital sites are looking to appoint Medical Secretaries to provide a comprehensive service with the minimum of supervision within the Clinical Support Services division. We provide clinical typing across medical and surgical specialties.
The successful applicant will be able to organise their own workload, co-ordinate workload activities with other secretaries in the team and liaise directly with the Personal Medical Secretary. The successful candidates will be of a pleasant disposition, have excellent interpersonal skills and a friendly telephone manner.
Applicants will be proficient in the use of audio-typing and word-processing packages and ideally qualified to at least RSA Level 3/OCR typing/word-processing or equivalent. Knowledge of medical terminology is essential. Possession of the AMSPAR certificate is desirable. Experience of using Microsoft Office software and the CareFlow system is an advantage but training will be provided if necessary.
There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.
Your preference for number of working hours per week and site to be based on, will be discussed with you at interview.
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.

To quality check documentation completed in clinical administration support.
Audit reports bi-monthly against KPI’s (key performance indicators).
Mentor, train and supervise relevant staff as required by the Administration Services Co-ordinator.
Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.
Type dictation from audio transcription of clinical correspondence and documentation. Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly.
Deal appropriately with concerns from staff in line with Trust policy.
To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct.
Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.
Print off EIS reports for discharges.
Taking minutes of meetings and circulating to relevant groups.
Obtain information requested by Administration Services Co-Ordinator.
Record sickness/absence, annual leave on ESR system.
Carry out appraisals as appropriate.
Organise and order stationary items as appropriate.
Ensure all mandatory training is up to date and report accordingly.
Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.
General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment.
Attend appropriate training, meetings and education sessions at the request of manager.
Work with managers to review working practices, ways of working and find solutions to problems.
To work in a flexible manner in accordance with the Trust Policy.
Any other duties required by Line Manage