Medical Secretary (Neurosciences)

at  Cleveland Clinic London

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Job Summary
Salary: From £32,000+ (Depending on Experience)
Hours: 37.5 Hours Per Week (Hybrid)
Location: 40 Grosvenor Place, London, SW1X 7AW
Contract: Full-Time & Fixed-Term (Until October 2025)
What are we looking for?
Cleveland Clinic London are looking to recruit a Medical Secretary to join our Neurosciences institute.
This is a full-time role with the following shift patterns: Monday-Friday, 09:00-17:00 including hybrid working.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
This position will include secretarial and administrative support of the highest quality to consultants, performing a variety of duties such as handling telephone calls, liaising with patients, scheduling appointments, and dealing with correspondence.

What will your duties include?

• Serve as an administrative point of contact and act as a liaison between the patient and consultant. Supports the consultant and patient with queries relating to the patient treatment pathway. Work collaboratively with the patient access and business office teams and provide guidance to the patient as appropriate to facilitate a seamless patient journey.
• Manage and prioritise multiple assignments simultaneously and effectively under the direction of the Medical Secretary Manager and Clinical Institute Leadership; manages and edits consultant schedules, consultant diaries, coordinating patient appointments, and responding to queries from patients, staff, and others.
• Correspond with patients via telephone, e-mail, and letter.
• Compose and prepare a variety of correspondence (e.g., medical reports, forms, presentation materials, messages, etc.)
• Other duties assigned.

What we need from you?

• Medical secretary experience, working in a private healthcare setting.
• Experience of using Electronic Medical Records systems.
• Proficiency using Microsoft Office.
• Effective and sensitive communication with patients.
• Exceptional prioritization and organization skills.

What can we offer you?

As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:

• 25 days annual leave (plus bank holidays)
• Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange
• Life Assurance, Private Medical & Dental Insurance and Eye Care contributions
• Discounted gym facilities
• 24/7 Holistic Employee Assistance Programme
• Child Care Vouchers
• Victoria card offering discounts at local restaurants and retailers
• Season Ticket Loan
• Cycle to Work Scheme

Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email recruitment@ccf.org.
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together!”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants

• Serve as an administrative point of contact and act as a liaison between the patient and consultant. Supports the consultant and patient with queries relating to the patient treatment pathway. Work collaboratively with the patient access and business office teams and provide guidance to the patient as appropriate to facilitate a seamless patient journey.
• Manage and prioritise multiple assignments simultaneously and effectively under the direction of the Medical Secretary Manager and Clinical Institute Leadership; manages and edits consultant schedules, consultant diaries, coordinating patient appointments, and responding to queries from patients, staff, and others.
• Correspond with patients via telephone, e-mail, and letter.
• Compose and prepare a variety of correspondence (e.g., medical reports, forms, presentation materials, messages, etc.)
• Other duties assigned