Medical Subrogation Claims Specialist - Remote

at  Allstate

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

JOB DESCRIPTION

This role performs moderately complex claim related activities related to non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.

QUALIFICATIONS:

• 0-2 years of Related Experience
• NextGen Experience Preferred
• Strong Writing and Communication Skills Required

SKILLS

Customer Service, Problem Solving, Results-Oriented, Time Management

• Makes and maintains a connection with the customer by understanding and meeting their needs
• May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
• Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
• Participates in or assists in training new or less experienced employees and demonstrating work processes
• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Receives, screens and routes incoming telephone calls and other electronic correspondence
• Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently