Medical Support Secretary

at  North Tees Hartlepool NHS Foundation Trust

To communicate effectively at all levels, including Care Group Director, Senior Management Team, Consultants, Clinicians, Senior Clinical Professionals, Senior Clinical Matrons, Service Leads, colleagues and outside agencies, including Local Authority, GP practices and Public Healthrepresentatives. Respond to a diverse range of enquiries via letter, face to face contact or telephone from patients, relatives and other service users in an efficient, professional and courteous manner that is consistent with all related legislation, policies and procedure sourcing any relating information that might help deal with a query more effectively, taking accurate written messages and passing more complex queries on to relevant staff members. Adopt effective methods of communication to liaise with the multi-disciplinary team within the service/department/ward area and with staff from other wards/departments and external service users including GPs, patients and their representatives communicating in a professional and courteous manner that is consistent with all related legislation, policies andprocedures through effective utilisation of appropriate communication mediums such as telephone and e-mai

Please refer the Job description for details