Medication Support Assistant

at  UPMC

Is an essential member of the health care team who performs a variety of duties involving the medication needs of the patients. Recognizes the importance of interpersonal skills in delivery of service to internal and external customers. As a team member, participates in planning, implementing, and evaluating prescription needs for patients under the supervision and direction of the providers.

Responsibilities:.

• Assists patients with registration for RX assistance programs
• Handles inventory of the discount prescription vouchers
• Gather information and complete
• Diabetic supply forms
• Prior authorization requests
• Appeals
• Contact patients to gather medication information
• Determine the patients primary or secondary pharmacy
• Schedule a future appointment
• Inform prescription is ready for pick up at the office
• Answer phone calls from pharmacies with questions regarding
• Prescriptions
• Interactions
• Drug therapy
• Complete prescription refills received by
• Fax
• Electronic means
• Voicemail
• LPN, graduate from an accredited program for Medical Assistants or experience as a Pharmacy Technician.
• Must have a minimum of three years experience in Customer Service.
• Primary care experience preferred.
• Knowledge of medical practice and care to assist in giving patient care.
• Knowledge of medication brand vs generic names, common dosing, medication indications and monitoring.
• Ability to comfortably and effectively communicate with patients via phone. Skill to follow and complete a medication refill request based on protocol.
• Ability to gather relevant information to process medication related forms and requests. Skill in establishing and maintaining effective working relationships with patients, medical staff and the public.
• Ability to react calmly and effectively in emergency situations. Ability to interpret, adapt and apply guidelines and procedures. Ability to communicate clearly.Licensure, Certifications, and Clearances:
• Act 34

• Assists patients with registration for RX assistance programs
• Handles inventory of the discount prescription vouchers
• Gather information and complete
• Diabetic supply forms
• Prior authorization requests
• Appeals
• Contact patients to gather medication information
• Determine the patients primary or secondary pharmacy
• Schedule a future appointment
• Inform prescription is ready for pick up at the office
• Answer phone calls from pharmacies with questions regarding
• Prescriptions
• Interactions
• Drug therapy
• Complete prescription refills received by
• Fax
• Electronic means
• Voicemail
• LPN, graduate from an accredited program for Medical Assistants or experience as a Pharmacy Technician.
• Must have a minimum of three years experience in Customer Service.
• Primary care experience preferred.
• Knowledge of medical practice and care to assist in giving patient care.
• Knowledge of medication brand vs generic names, common dosing, medication indications and monitoring.
• Ability to comfortably and effectively communicate with patients via phone. Skill to follow and complete a medication refill request based on protocol.
• Ability to gather relevant information to process medication related forms and requests. Skill in establishing and maintaining effective working relationships with patients, medical staff and the public.
• Ability to react calmly and effectively in emergency situations. Ability to interpret, adapt and apply guidelines and procedures. Ability to communicate clearly.Licensure, Certifications, and Clearances:
• Act 3