Meeting and Events Coordinator

at  Best Western Plus Fredericton

Work at the front desk while managing meetings and group services.
Hours 9:30am to 6:00pm or 7:00am - 3:00pm
Typical shifts will be Sunday - Thursday

Job Duties:

• To provide efficient and courteous service to each guest.
• To maintain an inventory of vacancies, reservations and room assignments.
• To take same day reservations and future reservations when necessary and knows cancellation procedures
• To know room locations, types of rooms available, and room rates.
• To register arriving guests and assign rooms.
• To coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special request.
• To use persuasive selling techniques, including yield management, to sell rooms and to promote other services of the hotel.
• To report any unusual occurrences or requests to the manager.
• To manage and resolve all guest complaints in a professional and courteous manner by using first contact resolution.
• Complete contracts for meetings
• Complete contract for groups
• Prepares equipment and supplies needed, ensuring client’s specifications are met.
• Greet client prior to the meetings and banquets and is present throughout the event, ensuring client satisfaction.
• Informs staff of special requests or changes to assure they adhere to the client’s expectations that will affect either the food production or service for the event.
• Leads with a positive attitude, enthusiasm and a commitment to excellence.
• Develops team members through appropriate coaching, mentoring and motivation to ensure strong operational performance and promote empowerment.
• To maintain a clean and organized work area.
• Works closely with the owners, General Manager, and all other managers of the hotel.
• Maintains high visibility in the surrounding community and in the hospitality industry.
• Performs other duties as assigned.

Job Types: Full-time, Permanent
Pay: $19.00 per hour
Expected hours: 37.5 per week
Work Location: In perso

• To provide efficient and courteous service to each guest.
• To maintain an inventory of vacancies, reservations and room assignments.
• To take same day reservations and future reservations when necessary and knows cancellation procedures
• To know room locations, types of rooms available, and room rates.
• To register arriving guests and assign rooms.
• To coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special request.
• To use persuasive selling techniques, including yield management, to sell rooms and to promote other services of the hotel.
• To report any unusual occurrences or requests to the manager.
• To manage and resolve all guest complaints in a professional and courteous manner by using first contact resolution.
• Complete contracts for meetings
• Complete contract for groups
• Prepares equipment and supplies needed, ensuring client’s specifications are met.
• Greet client prior to the meetings and banquets and is present throughout the event, ensuring client satisfaction.
• Informs staff of special requests or changes to assure they adhere to the client’s expectations that will affect either the food production or service for the event.
• Leads with a positive attitude, enthusiasm and a commitment to excellence.
• Develops team members through appropriate coaching, mentoring and motivation to ensure strong operational performance and promote empowerment.
• To maintain a clean and organized work area.
• Works closely with the owners, General Manager, and all other managers of the hotel.
• Maintains high visibility in the surrounding community and in the hospitality industry.
• Performs other duties as assigned