Meeting & Events Floor Manager

at  Pan Pacific London

Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and guest focused Meeting & Events Floor Manager to join our incredible Meetings & Events Operations team at Pan Pacific London.
You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests.
If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

As a Meeting & Events Floor Manager in Meetings & Events Operations, you will be responsible for creating exceptional experiences for our guests, ensuring the smooth operation and execution of all meetings, conferences, and events. This role involves managing staff, coordinating logistics, and ensuring an exceptional guest experience while maintaining high standards of service. Your tasks as a Meetings & Events Floor Manager will include but not be limited to:

• Ensure all event spaces are prepared according to client specifications and hotel standards.
• Coordinate with the events team to ensure all logistical needs are met, including AV, seating, and catering requirements.
• Supervise, train, and motivate the events team, including floor staff, servers, and support personnel.
• Serve as the primary point of contact for clients during events to ensure satisfaction.
• Coordinate with the kitchen, AV teams, and external vendors to ensure smooth event execution.
• Maintain accurate records of event details, client requests, and team schedules.

• Ensure all event spaces are prepared according to client specifications and hotel standards.
• Coordinate with the events team to ensure all logistical needs are met, including AV, seating, and catering requirements.
• Supervise, train, and motivate the events team, including floor staff, servers, and support personnel.
• Serve as the primary point of contact for clients during events to ensure satisfaction.
• Coordinate with the kitchen, AV teams, and external vendors to ensure smooth event execution.
• Maintain accurate records of event details, client requests, and team schedules