Meeting & Events Operations Manager

at  Windmill Village Hotel

Job Advert
The Windmill Village Hotel, Golf Club & Spa is a vibrant and dynamic family business situated on the A45 as you leave Coventry towards Birmingham. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Manor Hotel - Marco Pierre White Steakhouse Bar & Grill.
We have an exciting opportunity for an experienced Meetings & Events Operations Manager to join our hotel; you will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.
As our Meetings and Events Operations Manager your main responsibilities will be to lead, motivate and develop the meetings and events team; take control for the smooth and efficient operation of the department and drive the highest levels of customer service whilst ensuring that the product is delivered consistently.
You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.

• Oversee and manage all Meetings & Events operations
• Maintain exceptional levels of customer service
• Ensure compliance of hotel brand standards
• Liaise regularly with the sales department on all ongoing and future events taking place
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Be aware of trends and propose ideas to build the range and quality of Meetings & Events
• Optimise sales and contain costs, identifying any areas for action
• Provide effective leadership to the Meetings & Events team, to ensure targets are met and exceeded both for the hotel and individual development
• Ensure communication meetings are conducted and post-meeting minutes generated
• Recruit, manage, train and develop the team

Desired attributes for the Meetings & Events Operations Manager include;

• Has a passion and commitment to customer service
• Well organised and structured in your approach
• Confident personality with presence
• Forward thinking
• Have experience of working within a hotel or similar operation, ideally in a 4 star environment
• Be smart and professional in appearance with a “can do” attitude and excellent communication skills