Meeting Room Sales Executive

at  The Office Group

THE COMPANY

At Fora, we’re fueled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.
Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totaling 3.2 million sq ft of real estate. And in the last two decades we’ve welcomed nearly 30,000 members through our doors and boast market-leading retention rates.
As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council, BP and Pangaia are just some of the businesses who call a Fora workspace home.
Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have am

REQUIREMENTS

• Knowledge of telesales functions
• MS Office, Word and Excel
• Market knowledge
• CRM Experienced
• Excellent written and verbal communication skills.
• Numerate and IT literate.
• Hands-on team player with strong problem solving ability and exceptional attention to detail.
• Possess a flexible and resilient attitude.
• Able to multi task and work well under pressure.
• Ability to multi-task and work to deadlines
• Excellent written and verbal communication skills
• An innovative and creative approach
• Super organised, attention to detail
• Target orientated
• A self-motivated and proactive team player
• Team player
• Professional

The role of the Meeting Room Sales Executive is to drive meeting room revenue from external meeting room opportunities. The individual will be accountable for maintaining high conversion rates from enquiry to booking and upselling add-ons to maximise each opportunity. They will be responsible for managing a daily pipeline of enquiries and existing bookings, processing payments, and liaising with the client until the day of the booking. They must have excellent communication skills to ensure all relevant details are obtained from the client and passed to the operational team ahead of all confirmed bookings. The Meeting Room Sales Executive will need to work effectively as part of a sales team and have excellent time management skills to remain control of all live opportunities.

As an ambassador for The Office Group and the Fora brand, you will be expected to cross sell all products and buildings within our portfolio.

• Be the first point of contact for new and existing external clients by telephone, email or leads from the website
• Qualify clients through analysis pre-call to learn about their business and potential needs
• Liaise with the prospective client and confidently qualify all leads and offer the best and most suitable solution for them
• Convert enquiries to bookings through objection handling and detailed discussion around the portfolio
• Upsell catering, tea/coffees and other add-ons
• Deliver and exceed daily/weekly KPIs set by your sales manager
• Work effectively as part of a team towards group KPIs and targets
• Manage and update leads and opportunities in Sales Force
• Invoice clients and process payments
• Ensure smooth handover to operational teams
• Have expert knowledge of all buildings and their meeting rooms and communal space
• Being aware of company revenue targets and individual building targets
• Support building teams to hit monthly targets, sell new buildings, promote offers or packages
• Understand competition with proximity to our buildings
• Support central sales team with general sales enquiries and sales line when required