MEL Airport - Team Leader - Aircraft Cabin Cleaning

at  Star Aviation Services

Melbourne, Victoria, Australia -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate19 Feb, 2025Not Specified28 Nov, 2024N/AOperational Requirements,Safety Training,Ground Handling,Management Skills,First Aid TrainingNoNo
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Description:

INTRODUCTION:

Star Aviation is Australia’s most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care.

DESCRIPTION:

This role leads a team of Cabin Cleaning staff and assists the Duty Managers in the delivery of cabin cleaning services to Airline customers.

Service Delivery

  • Deliver Cabin Cleaning services on behalf of Star Aviation customers ensuring compliance and safety regulations are met to the highest standards at all times
  • Leads cleaning in the correct application of skills and processes.
  • Ensure that KPIs / timesheets are accurate / complete final check and sign-off ahead of client invoicing
  • Undertakes briefing sessions pre and post shifts recording relevant information
  • Maintains Cabin Cleaning service performance standards.
  • Represent both the Airline and Star to the highest level ensuring customer satisfaction
  • Prepares and completes each shifts operational, Safety, GSE and other Summary Reports as directly relating to services undertaken during that shift
  • Liaises with Airline representatives for specific requirements that may arise from time to time
  • Arranges the delivery of lost property items to Airline representatives.

Management of GSE

  • Ensure the safe and secure operation of all equipment and associated costs for repair and maintenance
  • Report equipment malfunction to the Head of Cabin Cleaning, and where appropriate, take action to restore equipment to correct operational standards
  • Test all relevant equipment for serviceability before commencement of every shift. Record results

Workforce Planning

  • Lead optimal operational efficiency through effective planning and management of manpower.
  • Manage team status to arrange replacements or redeployments.
  • Ensure that there is consistent, proactive planning to achieve the right number of people are skilled and trained in the various disciplines.
  • Allocates and rotates staff to/on Aircrafts for cleaning.
  • Counter- signs time sheets at the end of each shift.
  • Coordinates breaks and other absences from the shift.

People Management

  • Lead by example at all times
  • Work as part of the team operationally ensuring compliance with the contractual obligations
  • Ensure yourself and your team act in accordance Star Aviation guidelines and appropriate and professional standard
  • Drive a safety culture through your team, ensuring compliance with both the Airline, Airport and Star Aviation requirements
  • Addresses and resolves unacceptable behavioural / performance occurrences within the team. Reports non-compliant workplace behaviour to the Head of Cabin Cleaning
  • Identify and resolve problems and conflict at ground level
  • Deliver training to the relevant standards ensuring staff are competent in their roles
  • Reports skill/knowledge gaps to the Head of Cabin Cleaning
  • Uses approved Performance Document forms to record relevant incidents where required. Submits records to Head of Cabin Cleaning for delivery to personnel file

SKILLS AND EXPERIENCES:

Essential

  • Prior experience leading and managing a team.
  • A valid provisional or full driver license.
  • A valid Aviation Security Identification Card (ASIC).

Desirable

  • A valid Authority to Drive Airside Card (ADA).
  • Senior First Aid Training.

Skills

  • Competent in the operational requirements of Ground Handling
  • Understanding of the Aviation Industry.
  • Excellent organisational and time management skills.
  • Strong ability to multi-task, prioritise and meet deadlines.
  • Customer focus to deliver exceptional service.
  • Ability to adapt to changing priorities and situations.
  • Able to work well in a fast-paced team environment.
  • Health and Safety Training.
  • Manual Handling procedures.
  • Fire Warden Training.
  • Ability to resolve conflicts.
  • Capable of Incident Report writing, in plain and clear English.
  • Intermediate skills for Microsoft Office Suite.

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

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Melbourne VIC, Australia