Member Care Specialist

at  The New Zealand Automobile Association Inc

What You’ll Be Doing | Mō te Tūranga
As a valued member of the team, you will deliver exceptional customer service to our 1.8 million Members interacting with them via social media, phone and email. You will be given your own end to end case work to resolve and you will be required to undertake investigations, problem solve, communicate and negotiate with our members.

Some of your day to day duties will include

• Provide support and query resolution for AA Members
• Provide support and manage the AA’s social media communities
• Giving our AA Members a call to ensure their Membership is up to date, andthat they are making the most of the products and services

About You | Mōu

You may have experience working in a similar role or currently working in retail or hospitality- regardless of experience we would love to hear from you. What’s important is that you are a confident communicator who can easily adapt to a call centre environment. You are conscientious with strong attention to detail and can build relationships with customers with ease. Bring the right attitude and we’ll provide the support and individualised training to help you thrive in the role.

• Self-management skills, including time management
• Strong organisational skills and the ability to be resilient and efficient.
• Experience working with sensitive and confidential information and the ability to apply sound judgement to different situations
• Someone who is able to establish effective and strong relationships with internal and external stakeholders

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
• A day off for your birthday
• Hybrid working arrangement
• Discounted insurance

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don’t meet all the requirements, please still get in touch. We’d love to korero to see if you might be a great fit for the role.
Working with the AA | Me mahi tahi tatou ki AA
For over 120 years we’ve been helping Kiwis on their adventures! Today, we’re one of New Zealand’s most respected and trusted brands.
From our humble beginnings as a motoring enthusiast’s club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.
Here, we offer a lot more than roadside assistance. We’re constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.
Come join us and take your career on its next adventure!
Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don’t meet all the requirements, please still get in touch. We’d love to korero to see if you might be a great fit for the role.
Internal candidates, please use the internal careers website to apply for this role

Some of your day to day duties will include

• Provide support and query resolution for AA Members
• Provide support and manage the AA’s social media communities
• Giving our AA Members a call to ensure their Membership is up to date, andthat they are making the most of the products and service

You may have experience working in a similar role or currently working in retail or hospitality- regardless of experience we would love to hear from you. What’s important is that you are a confident communicator who can easily adapt to a call centre environment. You are conscientious with strong attention to detail and can build relationships with customers with ease. Bring the right attitude and we’ll provide the support and individualised training to help you thrive in the role.

• Self-management skills, including time management
• Strong organisational skills and the ability to be resilient and efficient.
• Experience working with sensitive and confidential information and the ability to apply sound judgement to different situations
• Someone who is able to establish effective and strong relationships with internal and external stakeholder