Member Communications and Client Campaign Executive

at  LegalAndGeneral

Company Description
Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.
Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.
We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.
Joining us means helping create brighter financial futures for all our customers.
Job Description
We’re recruiting for a Member Communications and Client Campaign Executive to join us. You’ll support the developing, maintaining and testing of regulated communication materials across all schemes. Managing email campaigns and such from client requests, while keeping appropriate stock levels and communications approved in line with regulation. Driving the best member outcomes, applying learning, behavioural science and insight from tests to enhance and improve.

What you’ll be doing:

• Designing communications and supporting activity across schemes that support the contact and engagement strategies for members, working efficiently, observing brand guidelines within budget and timescale
• Where relevant, working with agencies and third-party suppliers to deliver materials, and ensure that they are delivering to brief and to budget, to meet commercial and business targets
• Creating and contributing to the analysis and reporting of the effectiveness of the communications and campaigns to optimise the effectiveness of our activity and improve member experience
• Utilising Customer/member insight, analytics and data to create effective communications that deliver our key messages and support commercial objectives. Ensuring that we continue to review, feedback to ensure we improve the activities we are undertaking
• Reviewing the printed stock levels with third parties, managing the correct version control, from getting competitive quotes, through to delivery and usage, while minimising any stock waste
• Building effective relationships with key stakeholders, both internally and externally, across L&G Retail and Group, ensuring our behaviours are always demonstrated, to use expertise and understand requirements, enabling efficient delivery
• Working within our appropriate risk and compliance framework and demonstrate the key behaviours of a professional, supportive, and engaging marketing function, making sure communications meet the required regulations

Qualifications

Who we’re looking for:

• Marketing and/or communications education desired but not essential if equivalent experience
• Numerate with strong analytical skills. Evidence of budgetary management
• Excellent attention to detail and strong written and verbal skills. Able to produce copy to publication standards
• IT skills – excellent working knowledge of Microsoft Office and other relevant software packages
• Experience of designing & delivering consumer facing communications
• Experience of working with creative agencies and providing appropriate briefing, management, and creative evaluation
• Experience of working in a marketing function or creative agency
• Preferably experience of working within a financial services marketing/communications team or equivalent

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Private medical insurance (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you’re open to find out more, we’d love to hear from you

What you’ll be doing:

• Designing communications and supporting activity across schemes that support the contact and engagement strategies for members, working efficiently, observing brand guidelines within budget and timescale
• Where relevant, working with agencies and third-party suppliers to deliver materials, and ensure that they are delivering to brief and to budget, to meet commercial and business targets
• Creating and contributing to the analysis and reporting of the effectiveness of the communications and campaigns to optimise the effectiveness of our activity and improve member experience
• Utilising Customer/member insight, analytics and data to create effective communications that deliver our key messages and support commercial objectives. Ensuring that we continue to review, feedback to ensure we improve the activities we are undertaking
• Reviewing the printed stock levels with third parties, managing the correct version control, from getting competitive quotes, through to delivery and usage, while minimising any stock waste
• Building effective relationships with key stakeholders, both internally and externally, across L&G Retail and Group, ensuring our behaviours are always demonstrated, to use expertise and understand requirements, enabling efficient delivery
• Working within our appropriate risk and compliance framework and demonstrate the key behaviours of a professional, supportive, and engaging marketing function, making sure communications meet the required regulation

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Private medical insurance (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the hear