Member Contact Center Representative

at  First Financial Credit Union

If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. We do not shy away from our success and work hard each day to make great things happen for our members/customers, our teams, and ourselves.
As a Member Contact Representative, you will be able to use your excellent communication skills to provide professional and personalized service to our Members/Customers. You will have the opportunity to showcase your success and earn incentives when you meet monthly sales/service goals. In addition, you have the satisfaction of helping our members/customers while learning and growing with in the Financial Services industry.

On a daily basis you will- Answer incoming telephone calls and assist members with any of the following:

• Resolving problems
• Cross-selling credit union products
• Rate quotations/negotiations

• Researching account informationOrdering checks, statements and check copies

QUALIFICATIONS, CAPABILITIES, AND SKILLS

• High School Diploma or equivalent
• a working knowledge of customer service procedures at the Credit Union preferred
• very effective oral communications skills and patience to work with the public
• basic accounting skills sufficient to process and balance accounts
• strong personal computer skills, especially data entry
• must be able to cross-sell products and services

• quoting savings and loan rates
• quoting blue book rates
• ordering checks
• ordering statements and check copies
• calculating and quoting dividends (interest) and loan payments
• paying off loans
• payroll deductions
• providing general information
• setting up automatic transfers
• advising member of investment opportunities or options
• referring the opening, adjusting and closing of accounts
• cross-selling Credit Union products
• other duties as assigned.