Member Contact Centre Representative (Full-Time)

at  Steinbach Credit Union

BUILD A REWARDING CAREER WITH STEINBACH CREDIT UNION

Steinbach Credit Union is one of Manitoba’s largest credit unions and one of the ten largest in Canada with over $9 billion in total assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.
Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.

QUALIFICATIONS:

• Grade 12 Diploma plus one to three years of job-related experience, or an equivalent combination of education and experience
• Proven ability to achieve or exceed sales goals
• Strong communication skills and listening skills, coupled with the ability to develop effective working relationships with members and staff
• Demonstrated professionalism, excellent customer service and problem solving abilities
• Proficiency with Microsoft Word and Excel
• Credit Union/Financial Institution experience would be considered an asset
• Bilingualism would be considered an asset

SPECIFIC RESPONSIBILITIES:

• Process member transactions and requests including, but not limited to transfers, account updates, loan payments, term deposits, cheque orders, and account closures
• Build and strengthen member relationships by providing solid advice over the phone and through digital channels
• Provide technical support to members on Internet Banking
• Occasionally handle outbound calls to respond to e-mail or voice-mail or to assist other departments