Member Engagement - Front Desk Attendant

at  YMCA

PRIMARY SUMMARY:

Under the supervision of the Membership Director and in cooperation with other YMCA staff, the Member Services Associate is involved in all operations of the Welcome Center and Front Desks. He/she will be responsible for assisting members and guest of the Welcome Center providing customer service, reception, information services, membership and program registrations to all.

MINIMUM REQUIREMENTS:

• Requires corrected vision and hearing to normal range, or special accommodations made of sufficient nature for completion of assigned tasks.
• Ability to communicate clearly through speech and understanding of the English language.
• Ability to adapt to change quickly, work under stressful conditions on a regular basis, and have responsibility for the health and safety of others.
• Flexibility and the ability to work weekday, evening and weekend hours is required.
• Successful completion of background screening.
• Acquire and maintain the following certifications via YMCA, American Red Cross, American Heart Association and American Health and Safety Institute (ASHI):
• First Aid/CPR /AED (valid 2 years unless otherwise noted)
• Requisite Redwoods Online Training Modules (completed annually).

• To enthusiastically engage and greet each member/guest that comes in the YMCA.
• Build and maintain excellent and positive relationships with all staff, members, and guests by serving their needs and concerns while taking the initiative to provide exceptional customer service.
• Understand all program and membership offerings and registration methods necessary to complete a customer transaction while following pricing rules, business policies and procedures. Properly use Daxko software to complete transactions that may include but are not limited to youth programs, memberships, and cash program registrations.
• Provide tours of the facility to potential new members and use listening skills before and during the tour.
• The ability to promote the YMCA, its programs and their correlating directors.
• Be aware of financial assistance offerings including handling financial assistance applications and transactions confidentially.
• Work closely with branch leaders to ensure the efficiency of Welcome Center policies and procedures are being met.
• Answer telephone, providing information and routing calls according to procedure.
• Work a variety of weekday, evening, and weekend shifts.
• Attend staff meetings and in-service necessary for maintaining/increasing job knowledge.
• Other responsibilities as deemed necessary by the supervisor.

Employees and volunteers who do not directly supervise children and teens will:

• Adhere to policies related to boundaries with children and teens.
• Attend required abuse risk management training annually.
• Report suspicious and inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.
• Adhere to job-specific abuse risk management responsibilities.
• Front desk personnelensure that consumers are properly signed in and signed out, that only authorized adults are allowed in the facility, etc.