Member Engagement Lead (Mill Creek) - Nights & Weekends

at  YMCA of Snohomish County

The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our child care programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming.
The Mill Creek YMCA is looking for a Membership Engagement Lead to join our team!
We are looking for someone who has full availability, but is specifically able to work evenings and weekends. We are also looking for this Lead to be able to commit to 15-25 hours (3-5 shifts) per week.

POSITION SUMMARY:

Deliver quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, maintain cleanliness and organization of the Welcome Center and other areas of the facility. Provide direction for the Welcome Center and staff. May create staff schedules and provide department administrative support as needed.

QUALIFICATIONS:

• Minimum age 18
• Strong interpersonal and problem solving skills
• Ability to coach and lead staff
• Basic computer skills/knowledge required
• Fluency in second language desired

MENTAL DEMANDS:

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals.
Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typically interaction with others is busy, constant and occasionally interruptive. Work may be demanding at times. May require ability to work irregular hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job descriptions represent a general outline of job duties, functions and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and therefore their description may not reflect the precise nature of the position at a given point in time.

Our benefits are AMAZING!

• FREE training offered for all positions and get paid while you train for your job!
• Flexible work schedules and a family-friendly environment.
• FREE YMCA family membership for all staff.
• 20% off programs and services for all staff (and their dependents).
• Sick Pay accrued at rate of one hour for every 40 hours worked.
• Tax-Deferred retirement account & Roth retirement account available to all employees.
• 403a Retirement investing account paid at 12% annual compensation after 2 years of service (minimum 1,000 hours worked in each year).
• FREE Employee Assistance Program.
• Cheery, dynamic, cause-driven work environment, like no other!
• We promote from within often. Enjoy your career at our Y!

Little to no experience required for most positions—let us train you!
The full range of the pay grade for this position is $17.35-$25.00.

• Model and provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention
• Comprehensive knowledge of sales cycle (introduction/probing/close)
• Address and resolve membership concerns
• Apply all YMCA policies, practices and procedures ensuring a positive member experience
• Respond to emergency situations
• Hand out and launder towels; monitor the locker rooms and adhere to other safety guidelines
• Ensure proper implementation of Welcome Center procedures
• Train member engagement representatives to effectively and accurately use constituent software
• Review, update, and relay branch information to staff
• Coordinate with the business office as necessary on financial transactions
• Perform other duties as assigned