Member Engagement Representative (Mill Creek) - Full Availability (includin

at  YMCA of Snohomish County

The Mill Creek YMCA is looking for a Membership Engagement Representative to join our team!
The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our child care programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming.

POSITION SUMMARY:

Deliver quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, maintain cleanliness and organization of the Welcome Center and other areas of the facility.

QUALIFICATIONS:

• Minimum age 18
• Strong interpersonal and problem solving skills
• Basic computer skills/knowledge required
• Fluency in second language desired

Y Culture:

• Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
• Exhibit Caring, Honesty, Respect and Responsibility
• Complete required training and certifications within established guidelines
• Arrive on time ready for shift, clock in/out within timekeeping system

We are looking for someone who has full availability, but is specifically able to work evenings and weekends. We are also looking for this representative to be able to commit to 15-25 hours (3-5 shifts) per week.

Our benefits are AMAZING!

• FREE YMCA family membership for all staff
• FREE training offered for all positions & get paid while you train for your job!
• Sick Pay accrued at rate of one hour for every 40 hours worked
• Retirement paid at 12% annual compensation after 2 years of service (minimum 1,000 hours worked in each year)
• 20% off programs and services for all staff
• Cheery, dynamic cause-driven work environment, like no other!
• Flexible work schedules and a family-friendly environment.

Little to no experience required for most positions—let us train you!
The full range of the pay grade for this position which is $16.80-$22.75.

• Provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention
• Entry level sales – follow sales cycle (introduction/probing/close)
• Address and resolve membership concerns
• Apply all YMCA policies, practices and procedures ensuring a positive member experience
• Respond to emergency situations
• Hand out and launder towels, monitor the locker rooms and adhere to other safety guidelines
• Perform other duties as assigned