Member Experience Associate

at  AAA

JOB DESCRIPTION

We call our club’s vision, mission, values, and supporting pillars “Our House” because they are the foundation for all that we do. We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

SUMMARY

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.
This is a full-time, onsite position @ AAA Berkeley. This Team Member will be responsible for DMV services, Insurance Servicing (active P&C or Personal Lines license a plus), greeting/floor leading and AAA Smart Home sales.

KNOWLEDGE/SKILLS/ABILITIES

• Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
• Accuracy and comfort handling money, making change, balancing cash drawer.
• Good computer skills, proficient in both reading and basic arithmetic.
• Good written and verbal communication skills in person and over the phone.
• Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

EDUCATION & EXPERIENCE / LICENSES & CERTIFICATION

• High school diploma or GED required
• 1-2 years of work experience with a preference for sales or customer service focused positions including work in sales, insurance, retail, service industry, call centers, or fast paced office environments.
• Experience working with sales and service standards and goals (preferred).
• Current & valid Driver’s License with clean history may be required
• Bonding and fingerprinting may be required
• P&C Licensing may also be required

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

• Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
• May travel by car, plane or other form of transportation to attend business meetings or conferences.
• May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

• Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
• Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
• Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
• Acts as an agent for change while promoting AAA’s guiding principles and core values.