Member Experience Consultant

at  Glen Eira City Council

• Glen Eira Leisure
• Part-time
• Closing on: Jan 31 2025

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• Exciting and dynamic team environment.
• Looking for an initiative driven sales professional.
• Permanent part time positions available.
• Great culture and staff benefits.

ABOUT THE ROLE

As a Member Experience Consultant, you will be at the forefront of our membership growth efforts. You will be responsible for driving membership sales, building relationships with potential members, and providing exceptional customer service. Your goal is to ensure that every member who walks through our doors finds their perfect health, fitness and aquatic solution with us.

KEY RESPONSIBILITIES

• Qualify leads and assess prospective members needs to match our services effectively.
• Interacting with customers via multiple channels, strengthening member connection, ensuring consistency of member experiences.
• Engage in consultative selling techniques, to understand customer needs and find solutions through the services offered.
• Implement membership sales strategies to achieve membership targets within set timeframes.
• Conduct initial introductions, presentations and tours of the facility.
• Research and identify potential clients and markets.
• Build relationships with existing and prospective clients
• Provide expert advice and tailored recommendations based on client needs and industry trends.
• Gather feedback from members and use it to enhance future sales strategies and service offerings.
• Work closely with marketing and customer service teams to align strategies and improve the customer experience.
• Ensure that minimum standards are met for the GEL Service Improvement Program