Member Experience Coordinator

at  Northern Virginia Chapter of the American Institute of Architects

JOB SUMMARY

The Northern Virginia Chapter of the American Institute of Architects (AIA NoVA) is seeking a full-time, local Membership Experience Coordinator. We are a professional membership association that has over 1,200 architect and designer members and our mission is to activate the region’s architecture community by supporting our members, advocating for the profession, and amplifying the power of design. This new position will work with chapter staff and volunteer members. The Member Experience Coordinator plays a crucial role in enhancing the overall experience of our members. This position focuses on providing exceptional customer service, fostering strong relationships, and ensuring that all member interactions are positive and productive.

• Engage new members through a variety of methods including welcome letters, surveys, and new member events.
• Implement annual membership recruitment and retention campaigns for individuals, unassigned members, and allied members to ensure a high rate of renewal and appropriate growth of new members.
• Ensure that all applications, processing, record keeping and reporting of memberships are done accurately and in a timely manner.
• Research other professional membership organizations for recruiting and retention best practices.
• Maintain up-to-date content on the AIA Northern Virginia website in coordination with the Executive Director.
• Coordinate content for chapter e-publications in collaboration with other staff.
• Work with committees to coordinate events and attend committee meetings as needed.
• Serve as the first face/voice of the association, main phone and through AIA Northern Virginia’s general email account, responding to member and public requests for information.
• Manage the online pre-event registration and program attendance for all AIA Northern Virginia’s programs, including reporting and fulfillment of continuing education credits for members after the event.
• Manage AIA Northern Virginia’s online job board and respond to requests for new listings, changes or assistance.
• Responsible for regularly updating AIA Northern Virginia’s online event calendar listings.
• Manage the online member directories.