Member Relations Specialist (Lower Mainland)

at  CPHR BC Yukon

WHO WE ARE:

Chartered Professionals in Human Resources of British Columbia and Yukon (CPHR BC & Yukon) is a non-profit association that propels the HR profession forward by supporting its members with education and advocacy. We are the Voice of the HR Profession and the sole grantor of the CPHRTM designation in BC and the Yukon. Our team consists of professionals who are focused on providing excellent customer service to over 8500 members, and partners in a fun, supportive and collaborative workplace environment. CPHR BC & Yukon is a certified Living Wage Employer and has been named one of Canada’s best places to work by Human Resources Director (HRD) for 2023.

POSITION DESCRIPTION SUMMARY:

Reporting to the Senior Member Relations Manager, the Member Relations Specialist (MRS) will be providing support in the oversight and delivery of CPHR BC & Yukon programs and services to the membership and community stakeholders throughout the Lower Mainland (Coastal & Greater Vancouver and the Fraser Valley). Working with all CPHR BC & Yukon staff and volunteers, the overarching goal of the position is to support and serve members and future members within the lower mainland with member programs, events, benefits, and services that inspire engagement of the existing and prospective members and partners. The MRM team plays both a strategic and a tactical role in delivering on the member experience.

QUALIFICATIONS & PREFERRED SKILLS:

• Either or a combination of:
• Relative work experience (2-4 years) in customer relations / account management / sales & marketing, preferably within a member-based body.
• Relative work experience (2-4 years) in roles requiring accountability for stakeholder engagement, recruitment and retention, brand recognition, organizational growth.
• Relevant education or equivalent experience in Marketing & Communications, Event Planning, Business, Human Resource Management, or a related area.
• Valid driver’s license and access to reliable transportation. Frequent travel with the ability to transport association supplies (1-2 boxes up to 20lbs) across the Lower Mainland is required for business needs at least once a month.
• Ability and availability to host and attend events and networking functions (most of which are after regular business hours).
• Excellent professional communication skills, both verbal and written.
• Strong interpersonal, networking, and presentation & facilitation skills.
• Ability to develop and maintain external partnerships and internal relationships.
• Proficiency in Microsoft Office Suite and familiarity with CRM software (such as NetForum).
• Competency in facilitating sessions on Zoom and familiarity with Informz, Canva, or any other related platforms.
• Understanding of membership management, engagement, and retention strategies.
• Member-oriented mindset with creative and diverse ways of achieving customer satisfaction.
• Ability to work independently, within a team, and across functional and operational teams.
• Self-motivated with strong organizational, planning, and coordination skills.
• Strong analytical, problem-solving, and decision-making skills.
• General knowledge of HR practices is an asset but not required.

The MRS will be supporting several regional association portfolios (General Membership, Post-Secondary, Networking, & Volunteers) across 3 main functions: