Member Service Centre (MSC) Outbound Organiser

at  Community and Public Sector Union CPSU PSU Group

POSITION DESCRIPTION

Position Title: Member Service Centre (MSC) Outbound Organiser
Position Location NT, TAS, NSW or VIC
Employment Status: Full time Ongoing, subject to 6 months’ probation

Classification & Salary:

• MSC Organiser 1.1, $87,006 full time per annum + 15.4% superannuation.
• Darwin Remote Localities Allowance of $7,118.14 per annum is also payable on a fortnightly basis for NT region only.

REQUIRED SKILLS, KNOWLEDGE & ABILITY

Essential

• A commitment to union values and principles, helping others and making a contribution to society
• Committed to high service standards
• Demonstrated high-level communication skills
• Confident and enjoys speaking with people over the phone
• Capable of dealing with peak periods during industrial campaigns
• Ability to work as part of a team and independently
• Excellent record-keeping and organizational skills
• Demonstrated ability to use commercial software packages, particularly Microsoft Word, Excel, and Outlook
• Experience working with a member relationship database, or similar database

Desirable

• Experience as a union activist or delegate
• Involvement in union, community, student, environment or other campaigns/collective activities
• Previous experience processing payments and membership records over the phone
• Experience in outbound calling ,survey data collection or persuasive conversations
• Answering industrial inquiries and advising delegates and members
• Managing individual industrial cases such as Workers Compensation

Please submit your application by COB Monday, 26 August 2024.
You must complete the on-line Employment Application Questionnaire and address the Selection Criteria to be considered for this position. Please visit our website at https://cpsu.wufoo.com/forms/cpsu-employment-application/ to access the Employment Application Questionnaire.
The CPSU is an equal opportunity employer and actively encourages women, Aboriginal and Torres Strait Islanders, and people from culturally and linguistically diverse backgrounds to apply for position. Selection is merit based. Part time employment opportunities may be considered where suitable.
Why You’ll love working here

• Calling members and non-members
• Conducting persuasive conversations about industrial and workplace campaigns, joining the union or retaining membership
• Provide initial advice and direct members to further information or assistance
• Identifying active members in a workplace
• Updating or adjusting member details on internal databases
• Recording outcomes and reporting to other teams within the unio