Member Service Consultant - Palmerston

at  Heritage and Peoples Choice

ABOUT US

In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia’s leading mutual banking organisation and a genuine, member-owned alternative to the major banks. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.
We are 100% member owned, with 700,000+ members and 1,900+ employees. We have dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and 90 branches across NSW, NT, QLD, SA and VIC, trading under three brands, Heritage Bank, People’s Choice and People First Bank.
We exist to create a better future for our members and the communities in which they live. Supporting our communities is at the heart of everything we do and when you come to work with us, you’ll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet.

As a Member Service Consultant , you will build rapport and trust with members by listening to their needs, finding solutions to their problems, and aligning them to the right products. This position will be based our Palmerston branch, and will be offered as a flexible part-time position , with 15-32 hours per week on a rotating roster. To support your work-life balance, we provide rosters for a 4-week period and release these 1-week in advance.
Our dedicated branch teams are committed to providing service and support to our local communities across our Monday to Friday trading, with this in mind, we are seeking applicants with full flexibility across the working week.
In this role, your passion for customer service will be crucial, as we are a member-owned organisation dedicated to meeting our members’ needs. You will be empowered to have meaningful conversations with our members. You will understand their financial position, goals and aspirations and help align our products to their needs, specialising in personal loans, credit cards, insurance, and financial planning services.

Here’s what you can do for us

• make it easy for our members to bank with us
• support our members to use our digital services
• identify opportunities to promote our products and services
• refer members onto our loan specialists
• navigate multiple contemporary systems and software programs
• be part of a team and contribute to a successful branch environment