Member Service Representative - St. Albert

at  Servus Credit Union

St. Albert, AB, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate23 Jan, 2025USD 20 Hourly24 Oct, 2024N/ACoaching,Communication Skills,Financial Intelligence,Finance,Secondary EducationNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

Servus is growing! We are looking for a part time Member Service Representative at our St. Albert Branch.

REQUIREMENTS

To qualify, you must have customer service experience, proven sales experience, cash-handling experience, and a high school diploma.

Although not required, the following are valuable assets:

  • Previous experience working with a Financial Institution
  • Post-secondary education in Finance (or related studies)

Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.
Most importantly, we are looking for candidates with enthusiastic energy and impeccable communication skills who are effortless in building rapport with our members. If you are a positive, organized, and detail-oriented person looking for a long-term career growth, then we encourage you to apply!

Responsibilities:

  • Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
  • With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
  • Understanding member needs and identifying opportunities to promote Credit Union products and services – referring them to appropriate team members and external partners as required
  • Achieving or exceeding assigned sales and referral goals
  • Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
  • Learning and applying knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union
  • Contributing positively to branch morale and a cohesive work environmen


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Financial Services

Banking / Insurance

Customer Service

Diploma

Finance (or related studies

Proficient

1

St. Albert, AB, Canada