Member Service Representative

at  Your Neighbourhood Credit Union

PART TIME MEMBER SERVICE REPRESENTATIVE (2 VACANCIES)

Posting: 25-10
Job Band: B
Location: Sault Ste Marie
Job Type: Regular
Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?
Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.
Take a look at this job posting, and if it’s a good fit, we encourage you to apply. If it’s not for you but you know someone that may be better suited for it, we welcome you to share it with them! Thanks for checking us out!

To provide exemplary member service by serving all members professionally and efficiently, while recognizing the appropriate time to proactively position YNCU products and services to create a positive member experience and improve member loyalty.

• Greets members and provides exemplary member service in a professional, accurate and timely fashion.
• Accurately process a full range of Member transactions (including cash holdings, bank deposits, bill listings and foreign exchange) following policy and procedures, as well as meeting sales referral goals and consistently providing quality customer service in a professional manner.
• Has the ability to problem solve and assist members on the first interaction
• Maintains member and staff confidentiality at all times

To provide exemplary member service by serving all members professionally and efficiently, while recognizing the appropriate time to proactively position YNCU products and services to create a positive member experience and improve member loyalty.

• Greets members and provides exemplary member service in a professional, accurate and timely fashion.
• Accurately process a full range of Member transactions (including cash holdings, bank deposits, bill listings and foreign exchange) following policy and procedures, as well as meeting sales referral goals and consistently providing quality customer service in a professional manner.
• Has the ability to problem solve and assist members on the first interaction
• Maintains member and staff confidentiality at all times.