Member Services Coordinator

at  Sturgeon Valley Golf CC

SUMMARY

The Member Services Coordinator handles the Clubs daily financial requirements including cash outs, account reconciliations and member billing. The Coordinator also supports the membership and guests as a main point of contact for general inquiries and provides day-to-day communication and administrative support.

KNOWLEDGE, SKILLS, AND ABILITIES

· Basic financial knowledge/skills relating to cash outs, payments, reconciliations, report generation, deposits and change orders.
· Strong Customer service and relationship building skills.
· Effective communication skills and the ability to produce accurate and visually appealing newsletters and staff emails.
· Proficient with information technology (Excel, Word, Email marketing systems, Graphic design) Experience working with Jonas Software is a bonus.
· Excellent multitasking and problem-solving skills.
· Working knowledge of SurveyMonkey or other survey software platforms or a desire to learn.
· Website updating and general maintenance experience or a desire to learn.

EDUCATION & EXPERIENCE

Minimum of two (2) years’ experience in a member services, office coordinator, or similar role. Golf course or hospitality experience is an asset.
Qualifications
· Completion of or working towards a college diploma or university degree in Management, Finance or sports/golf certificate.
· Experience with cash handling, payments, reconciliations and basic financial tasks
· Customer service and relationship building experience
· Experience producing newsletters, emails, and posters.
Certificates, Licenses, Registrations
· Valid Driver’s License
· First aid Training (can be provided if necessary)

· Processes daily cash out and report reconciliation
· Assists our members with billing inquiries via email, phone and in person.
· Processing member account payments
· Sends monthly member statements
· Prepare bank deposits and change orders
· Updates the Club’s website on a regular basis
· Updates pricing and member information into Jonas Club software program
· Prepares Club communications including email newsletters and staff/committee communications.
· Prepares Club collateral including gift certificates, posters, PowerPoint presentations, and other graphics
· Creates and posts social media content to the Clubs Facebook and Instagram accounts.
· Processes and sends the annual membership and AGM packages
· Assists in the creation of the annual member survey and reports results.
· Supports members Golf Canada account setup
. Other administrative/office related duties