Member Services Officer (maternity cover)

at  The Coop Credit Union

THE CO-OP CREDIT UNION IS HIRING! JOIN US AS A MEMBER SERVICES OFFICER

We are looking for an exceptional individual to join our fantastic staff team as a Member Services Officer. Initially the post is a 12-month fixed term contract for maternity cover, however we hope to be able to make the role permanent thereafter.
It is an exciting time to join the credit union as we embark on a major rebrand and pursue growth through a concerted marketing campaign aimed at broadening our audience and extending our reach.
Credit union services are more relevant than ever as the effect of increased interest rates and rising prices has put many working households under financial pressure. Our combination of affordable and flexible loans and savings products focussed on making saving as easy as possible is all about building financial wellbeing and resilience.
If working in a friendly and supportive environment where we’re all about helping people build strong finances, cut down on debt and build savings appeals to you then look no further.
If you are someone who takes pride in providing quality customer service, enjoys the challenge of a fast paced, changing environment, is comfortable working with computer software and has a meticulous attention to detail then we want to hear from you.
We offer flexible working arrangements with hybrid and home working, competitive pay and pension contributions and the potential to build a career in an ambitious, growing company.
If you would like to discuss the role informally, please drop us a line at feedback@co-operativecreditunion.coop.
Otherwise, please apply with a covering letter setting out how you fit the Job Description below and why working for the credit union appeals to you, along with your CV before 9am on Monday 10 February.
We aim to hold interviews in the week commencing 17 February and we hope the successful candidate will be able to join the team from early March.

JOB DESCRIPTION

Role Title: Member Services Officer (maternity cover)

KEY KNOWLEDGE, SKILLS AND EXPERIENCE

Essential

• Strong customer service and interpersonal skills
• Effective verbal and written communication with people from a range of backgrounds
• Confident using a range of IT systems, e.g. Microsoft Office
• Excellent keyboard skills
• Ability to organise and prioritise own workload
• Ability to work co-operatively as part of a team.
• Experience of working in a customer service environment.
• Experience of accurately inputting information into databases and application processing.
• Experience of logging and tracking customer enquiries.
• Good literacy and numeracy skills

Desirable

• Knowledge and understanding of credit unions and their objectives.
• Experience of working in a financial services or banking environment, in particular lending

The following personal qualities are essential:

• Attention to detail
• Empathy for team members and customers
• Friendly, polite and courteous
• Excellent time keeping and reliability
• Ability to work under pressure
• Strong sense of when to seek management guidance

Job Type: Full-time
Pay: £23,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: Hybrid remote in Manchester M60 0AG
Application deadline: 10/02/202

The provision of services to credit union members with a particular focus on the following:

• Customer service – responding to member enquiries across a range of communication channels.
• Member account maintenance
• Processing membership applications
• Processing loan applications
• General office duties & administration

Reports to: Operations Manager
Salary: Starting at £23,000
Pension: 5% employer contribution conditional on 5% employee contribution
Hours: Full time: 35 Hours Monday – Friday
Location: The Co-op Credit Union, 1 Angel Square, Manchester, M60 0AG
Hybrid working policy: largely home working with some expectation of working from office and option to work more in office if preferred
Contract: Initial 12 month maternity cover contract - potential to become permanent depending on success and business performance